Crisis Text Line: Using Data to Help Teens in Crisis
The idea is that we’re analyzing metadata around a texting hotline for teens in crisis. We’re trying to see if we can use the information we have on these texts (timestamps, character length, topic – which is most often suicide – and outcome reported by both the texter and the counselor) to help the counselors improve their responses.
For example, right now counselors can be in up to 5 conversations at a time – is that too many? Can we figure that out from the data? Is there too much waiting between texts? Other questions are listed here.
Our “hackpad” is located here, and will hopefully be updated like a wiki with results and visuals from the exploration of our group. It looks like we have a pretty amazing group of nerds over here looking into this (mostly python users!), and I’m hopeful that we will be helping the good people at Crisis Text Line.